Capacity Planning - An ITIL Way

I prepared a paper for QAI - ITSM conference. Though it was not selected for the conference, just thought of sharing that paper with you.

This paper will provide you the glimpse of what is ITIL , what is ITSM , What is Capacity Planning, who to assure 100% system availability through effective capacity planning and how to do effective Capacity Planning.

Look for the entire article here...

Hope it helps!!!! Happy learning